Welcome to my shop, the following conditions below must be accepted by the buyer upon the formalization of your purchase.
mercegirona.com guarantees the quality of her handmade products, done with extreme care to detail and execution.
The prices are indicated in Euros and include 21% of I.V.A. The sale to the Canary Islands, Ceuta and Melilla will be exempt from I.V.A. Expenses arising from customs clearance of both departure and arrival, as well as corresponding taxes, storage, fees, etc. will be borne by the recipient.
Orders over 200€ will be prepaid in the way chosen by our company. Orders under 200€ including VAT will have shipping costs of 12€ aproximately VAT included.
The indicated delivery dates will be understood as approximate, although mercegirona.com will put all the means in its reach so that these are fulfilled with punctuality. mercegirona.com will not be responsible for any delay in the delivery of materials that is produced as a result of causes beyond her control and therefore will not constitute a reason for cancellation of the order by the buyer.
If the shipment is not received in perfect conditions (broken seal and / or packaging, wet box, open or manipulated), it is essential, in order to claim, to record your complaint on the delivery note of the carrier. (See returns or changes)
Credit Card or Bank Transfer. mercedesgirona.com reserves the full ownership of the goods until the buyer has fully satisfied the agreed payment.
All articles are handmade with the use of best quality materials , taking care that each piece is carefully crafted with all the care for detail.
If any problems should arise please contact me .
Returns or Changes
We want your purchase to be of your total satisfaction. If this is not the case and you consider it necessary to return an item, please read the following conditions carefully:
The expenses of a returned shipment or item will be assumed by the customer if the reasons fall beyond our control and unrelated to mercegirona.com , absence or abandonment or not picking up package if that is the case.
The maximum term to make any type of exchange or return is 7 calendar days from the date of receipt.
All items must be returned with their original packaging and labeling in perfect condition, without breakage and / or damage, alteration or patch, and must include the manuals (in case of catalog) in perfect condition.
To make any kind of return, please get in contact with me sending an email to email@example.com and we can find the best and quickest solution for your case.
Shipping costs arising from the return or exchange of items purchased in our company will vary according to the concept. If the product is defective as a result of an anomaly during the creating process, we will bear the shipping costs in the modality chosen by mercegirona.com. If the item is not liked by the customer and you want to change it to another size, color or different product, shipping costs will be borne by the customer.
For any change or return it is essential to submit the purchase invoice.
mercegirona.com is totally committed to protecting the privacy of our site visitors and customers. Our team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you, arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the mercegirona.com website.
In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store www.mercegirona.com corresponds to Mercedes Girona, whose company is legally Constituted in Spain
For any queries you can get in contact with our Customer Service firstname.lastname@example.org , your email will be answered as soon as possible, normally within 24 hours of reception.
In case of Litigation, the buyer waives his own jurisdiction, establishing himself as the court of the seller and the courts of Barcelona.